Please upload a selfie photo wearing the jewelry you have ordered & tag us on Instagram, then you will get a 10% discount which can be used on your next purchase.

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FAQ

SERVICES

  • Do you offer repairing service? 

Answer: All jewelry is different and required unique cleaning process. We are happy to help you with any reconditioning request. Due to natural wear, your jewelry may need to be professionally polished, repaired, or reset. Feel free to contact us at hi@hestammajewelry.com for your request.



ORDERING

  • How do I place an order for a jewelry?

Answer: You can order our jewelry through our website or by visiting our atelier (Hestamma Jewelry gmaps). To place an order online, simply choose the item you would like to purchase and add it to your shopping cart. Follow the prompts to complete your order, including selecting your preferred payment and shipping options. Feel free to contact us at any point in case you need help during the process

  • How long does it take to receive my order?

Answer: For our standard made-to-order jewelry pieces, please allow around 3 weeks for production and delivery. For customised and bespoke orders, delivery times may vary depending on the complexity of the design. We will provide you with an estimated delivery date when you place your order.

  • What if I want a custom design?

Answer: We specialize in creating bespoke jewelry, and our experts can work with you to create a unique design that reflects your personal style and preferences. We will guide you through the entire process, from concept to creation, to ensure that you get the perfect custom jewelry that's tailored to your needs.

  • What materials do you use for your jewelry?

Answer: We exclusively use ethically sourced materials for our jewelry pieces, which include Sterling Silver 925 covered with 18K Gold plated and some are completed with gem stones or pearl. To learn more about our materials, please refer to our guide on our website.

  • How can I determine my ring size?

Answer: We offer a guide on our website to help you determine your ring size. Additionally, you can visit our atelier in Bali for a complimentary professional ring sizing service.





SHIPPING

  • What shipping carriers do you use?

Answer: We use reputable carriers such as JNE Express, POS Indonesia, FedEx, and DHL to ensure the safe and timely delivery of your order.

  • Do you offer International Shipping?

Answer: Yes, we offer international shipping. Please note that additional taxes, customs duties, and fees may be imposed by your local government for international orders. We are not responsible for any additional charges incurred by your order.

  • Can I track my order?

Answer: Yes, you can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact us for assistance.

  • Can I change my shipping address after placing my order?

Answer: Unfortunately, we cannot guarantee that we will be able to change the shipping address after your order has been placed. Please contact us as soon as possible if you need to change the shipping address and we will do our best to accommodate your request.


RETURNS

  • Can I return custom-made jewelry?

Answer: Unfortunately, we cannot accept returns on custom-made jewelry, as these items are made to order and personalised to your specifications.

  • How long does it take to process a return?

Answer: Once we receive your returned item(s), it can take up to 10 business days to process the return and issue a refund. We will notify you via email once the refund has been processed. If you are exchanging an item, the processing time may vary depending on the availability of the replacement item.

  • What if my jewelry is damaged or defective?

Answer: If your jewellery is damaged or defective, please contact us within 10 business days of receipt. We will arrange for a repair or replacement, depending on the nature of the issue. Please ensure you refer to our terms and conditions to confirm whether your specific situation falls within this provision.